Terms and Conditions

This website is the property of Dega Hotel NV (hereafter “Keizershof Hotel” or the “Company”).

Contact details and registered address:

Dega Hotel NV

Korte Nieuwstraat 15

9300 Aalst

Telephone: 053 77 44 11

Email: contact@keizershof-hotel.com

Company number:  0440.352.581

1. Acceptance of the general conditions of use for this website

By accepting the pop-up with regard to the cookie policy you explicitly agree with these general conditions of use.

The company is offering you a translation of the Dutch version of these general conditions of use, purely for your convenience. The use of the website is however exclusively governed by the Dutch language version of the general conditions of use. In the event of contradictions or deviations between the Dutch language version and the translated versions, the Dutch language version will take precedence.

2. Intellectual property rights

The contents of this site, including the brands, logos, drawings, data, product or company names, texts, images etc. are protected by intellectual rights and belong to Keizershof Hotel or entitled third parties.

3. Limitation of liability

The information provided by Keizershof Hotel on this website is of a general nature and is not adapted to personal or specific circumstances. Therefore the information cannot be considered as personal, professional or legal advice by the visitor. Keizershof Hotel does ensure that the information is complete, precise and correct. Regardless of these efforts, inaccuracies may occur at any time. If inaccuracies do occur, Keizershof Hotel will make the greatest possible effort to correct these as soon as possible. If the visitor should find any inaccuracies, he/she can contact the site manager through contact@keizershof-hotel.com

Keizershof Hotel cannot be held liable for direct or indirect damage as a result of the use of the information on this site. The content of this site may be adapted, changed or added to at any time without prior notice. Keizershof Hotel cannot be held liable for malfunctioning of the website or temporary (un)availability of the website or for any form of damage, direct or indirect, arising from the access to or use of this website.

In no event whatsoever can Keizershof Hotel be held directly or indirectly liable for damage resulting from the use of this website, in particular as a result of links or hyperlinks, including, without limitation, all losses, work interruptions, damage to programmes or other data on the computer system, equipment, software or other of the visitor.

The website of Keizershof Hotel may contain hyperlinks that refer directly or indirectly to pages belonging to third parties. These links do not imply any tacit approval of the content of the third party pages. Keizershof Hotel has no control over the content used on third-party pages and can in no event be held liable for any damage caused by the use of these pages.

4. Applicable law and jurisdiction

The interpretation and application of these general terms and conditions of use, as well as the use of the website to which they relate, is subject to Belgian law.

Only the courts of the judicial district of East Flanders, department Dendermonde, have jurisdiction in the event of disputes arising from the use of this website.

5. Privacy statement

5.1 Processing of personal data

The Company observes the Belgian Law of 8 December 1992 with regard to the processing of personal data, amended by the Law of 11 December 1998 and from 25 May 2018 by the Regulation (EU) 2016/679 (GDPR), which takes into account the European Directive of 24 October 1995. This law stipulates that the person who, or the company that, collects personal data, must have the consent of the person whose personal data it concerns, that these data must be relevant, accurate and correct and that they must be collected for specific, clear and legal purposes.

Keizershof Hotel collects personal data transmitted to it by the visitor of the website via the contact form or the request form for a quote.

We may collect the following information: your first name, name, address, company name, profession, age, user name, password, telephone number, email address and bank details / credit card information.

The data thus obtained by Keizershof Hotel is only used to provide the visitor with the requested service, to allow the visitor to register so that he can be contacted in connection with the questions asked by him, to enable the Keizershof Hotel to improve the quality of its services. and to allow Keizershof Hotel to keep you informed of offers and products of which we can reasonably assume that they may be of interest to you.

The visitor of the website confirms his consent with the collection and processing of his personal data by clicking on a box that is intended for that purpose when sending the contact form or the form for requesting a quotation.

Keizershof Hotel may also process your personal data according to other processing grounds, in particular:

• when this is necessary for the implementation of the agreement between Keizershof Hotel and the data subject;
• when this is necessary to represent the legitimate interests of the Company;
• to comply with a legal obligation, e.g. on the basis of a court order;
• for the fulfilment of a task of general interest or a task relating to the exercise of the public authority assigned to Keizershof Hotel.

You can view, change and remove your personal details at any time in the personal account or by contacting contact@keizershof-hotel.com.

You also have the right to object to the processing by means of a notification to the aforementioned email address, as well as to submit a complaint to the Data Protection Authority:

Data Protection Authority

Drukpersstraat 35

1000 Brussels

Tel.: +32 (0)2 274 48 00

Fax: +32 (02) 2744835

Email:commission@privacycommission.be

The visitor is assured of the protection of the privacy of his/her personal data by the use of an SSL certificate at the Domain Validation level, issued by COMODO CA Limited.

5.2Contact form – form for requesting a quotation

When the visitor makes use of the contact form on the website, Keizershof Hotel will only store and use this information in order to be able to contact the visitor and to provide him with the requested service, in order to be able to provide him with the requested service, and to contact the customer via (electronic or ordinary) mail in case Keizershof Hotel can reasonably assume that the customer can benefit from the information provided.

When sending the contact form, the visitor will be requested to tick a box by which he gives explicit consent to the processing of his personal data in accordance with this privacy statement.

These details will be stored for as long as they are needed for the processing purposes. The details can be viewed, changed and deleted at any time by contacting us via contact@keizershof-hotel.com

5.3. Restriction of the use of personal data

The Company undertakes not to pass on any personal information to other organisations with commercial or non-commercial purposes.

5.4 Children

Keizershof Hotel does not intend to collect details of users of the website who are under the age of sixteen, or to engage in marketing activities aimed at them.

The Company advises parents to be aware of the online-activities of their children, to prevent that details about children may be collected without the necessary parental consent having been provided.

As soon as a person with a parental responsibility notices that his or her child has provided personal data without parental consent to Keizershof Hotel, the Company requests that they contact Keizershof Hotel via contact@keizershof-hotel.com. In that event Keizershof Hotel will remove all relevant files from its system within a reasonable timespan.

6. Cookie policy

6.1. Permission

Keizershof Hotel collects your personal data through the use of cookies. Your consent is required under the applicable legislation regarding GDPR. By accepting the pop-up with regard to the cookie policy you explicitly grant Keizershof Hotel this permission. You can withdraw your consent for the use of cookies by Keizershof Hotel at any time.

6.2. What are cookies?

Cookies are small text files which are installed on your computer or mobile device by Keizershof Hotel. These cookies allow Keizershof Hotel to collect information on your behaviour on the website. Thanks to the cookies you will also be recognised on a subsequent visit, so you do not have to register again. They also enable us to count visitors to the Keizershof Hotel website and analyse how they navigate through the website. This way the visitors can be used for profiling purposes and we can continually improve the website. The visitor can withdraw his/her consent at any time by sending an email to contact@keizershof-hotel.com. The Keizershof Hotel website makes use of a number of cookies as listed in the following table. Keizershof Hotel also makes use of cookies placed by third parties.

6.3. Which cookies does Keizershof Hotel use?

In the table below, you will find more information about the separate cookies we use and the purposes we use them for:

6.4. Google and Google Analytics

The Keizershof Hotel website uses Google Analytics, a web analysis service by Google Inc. In order to use Google Analytics, Google Inc. places cookies on your computer or mobile device. On behalf of Keizershof Hotel, Google Analytics will use this information to evaluate your use of the website and to report. You can prevent the use of your data by Google Analytics by installing a browser plugin via the following link: https://tools.google.com/dlpage/gaoptout?hl=nl

The following cookies are installed by Google and Google Analytics:

6.5 Preventing the use of cookies

You can block cookies at any time by activating the setting on your browser that ensures that all or some cookies are refused. If you adjust your browser settings to block all cookies, you may not be able to access certain or all or some parts of our website. If you have questions or would like information about the cookie policy, please contact Keizershof Hotel via info@keizershof-hotel.com

.Useful links about the management of cookies on your browser:

Microsoft Edge: https://privacy.microsoft.com/nl-nl/windows-10-microsoft-edge-and-privacy

Firefox: https://support.mozilla.org/nl/kb/cookies-verwijderen-gegevens-wissen-websites-opgeslagen

Chrome: https://support.google.com/chrome/answer/95647?hl=nl

Safari: https://support.apple.com/kb/ph21411?locale=nl_NL